Warranty

Our warranty covers the costs of repairs to the setting within twelve months depending on the damage. After twelve months we will pass on the cost of the repair to you. We carefully inspect each ring to determine the cause of the damage and if the repair is covered under our warranty. If we find the damage was due to the manufacturing of the ring, we will happily cover the cost of the repair, but if the damage was due to the wearer damaging the ring, we will repair your ring, but it may not be covered under the warranty.

For warranty claim, please reach out to us at service@levjewelry.ca 

Repair Services:

1. Rerounding, which can happen over time if excessive pressure is applied to the band
2. Prong repair
3. Pave diamond replacement, this can happen if the wearer applies excessive friction to the ring, for example, if you work out with your ring on. If a stone larger than a pave diamond falls out, contact us and the repair cost depends on the size of the stone or degree of damage.
4. Cleaning, polishing, and prong tightening are complimentary for the lifetime of the ring

Read our blog for more information on How To Care For Your Fine Jewelry!

For anything else, please contact us and we will let you know if the servicing falls under warranty.

Clients can either drop off or coordinate their own shipping. We can provide an insured shipping label for $95 each way.