Frequently Asked Questions
Our Frequently Asked Questions (FAQ) page is designed to provide you with quick answers to some of the most common questions that we receive.
All items are final sale. Because all Lev Jewelry pieces are made-to-order, refunds and returns are not accepted.
All of our diamonds are conflict-free and are compliant with the kimberley process.
All of our fine jewelry diamonds are sourced from Canada, Belgium & India.
All of our bridal & engagement ring diamonds are sourced from Canada and are GIA-Certified.
Learn more about our Responsible Sourcing.
All items are made especially for you! It may take us up to 5 weeks to produce each order. We will send you an individualized email update for each step of the way!
Yes! Your signature will be required to complete delivery.
As with any fine jewelry, it should be handled with care. Please do not use any chemicals, solvents, or abrasives on your jewelry and ensure you take them off when cleaning your house.
In order to safely clean your jewelry at home, use a soft toothbrush and dish soap and gently scrub your gold and diamonds.
If you have custom-made your diamond ring with us, we will professionally clean and polish your ring at no charge.
Learn more about our Warranty and how to Request Resize & Repairs.
All of our ring sizes follow the US sizing guide. If your ring size is incorrect, we will resize it for you at no cost.
Learn more about how to Request Resize & Repairs.
Yes!
We ship all our pieces through FedEx, fully insured. We cover all shipping costs!
For international shipping, customers are responsible for all taxes and duties that may be required.
