How does the custom jewelry process work?
We begin with a conversation — getting to know your style, your story, and what you’re hoping to create. From there, we source stones, design your piece together, and bring it to life with care, transparency, and craftsmanship at every step.
How long does a custom piece take to make?
Most pieces take 4 weeks, depending on design complexity and stone sourcing. We’ll always keep you updated so you feel included at every step.
Do I need to know exactly what I want before we start?
Not at all. Many clients come with only a feeling or a rough idea. We help you explore options, try styles, and discover what speaks to you.
Can I use my own stones or jewelry?
Absolutely. We love giving meaningful pieces a new life. We’ll examine your stones carefully and guide you on how they can be incorporated safely.
Do you offer lab-grown diamonds?
Yes, we offer both lab-grown and natural diamonds. Each has its own beauty, and we’ll walk you through the differences so you can make the choice that feels right for you.
How much does a custom piece cost?
Prices vary depending on the stone and design, but we work directly with the source, which keeps your budget working for you.
What’s the first step to get started?
Simply schedule a call. We’ll chat about your vision, answer questions, and guide you through the next steps at your pace.
Can I see the diamond or gemstone before committing?
Yes, and we encourage it! We’ll show you your stone under magnification, explain its unique characteristics, and help you understand exactly what you’re choosing.
What materials do you work with?
We work with gold (yellow, white, and rose), platinum, and a wide range of gemstones — from diamonds and sapphires to rare colored stones.
Do you accept rush orders?
Depending on the design and timeline, we can often accommodate rush pieces. If you have a special date, let us know and we’ll do our best to make it happen.
Do you ship across Canada or internationally?
Yes, we offer secure, insured shipping both within Canada and internationally so your piece arrives safely wherever you are.
What if the sizing isn’t right?
We cover a lifetime of resizing and polishing, so you can wear your ring with confidence across all life’s stages.
